luck93 Privacy Policy — How We Handle Your Personal Data

luck93 is an online gaming and sports betting platform accessible at luck93.win. The platform is operated for Pakistan players and all services are provided in Pakistani Rupees (PKR). For the purposes of this Privacy Policy, "luck93", "we", "us" and "our" refer to the operating entity behind the luck93 platform.

This Privacy Policy governs the personal data that luck93 collects from players who register accounts, access games, place sports bets, use the VIP programme or otherwise interact with the platform. It applies to all data collected through the luck93 website and any associated communication channels.

If you have questions about how your data is handled, you can contact us using the details in Section 13 of this policy.

luck93 collects personal data in several categories depending on how you interact with the platform. The table below outlines what we collect and the context in which it is gathered.

luck93 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required for identity verification and only with appropriate safeguards in place.

The personal data we collect is used for specific, legitimate purposes related to operating the luck93 platform and fulfilling our obligations to players. We do not use your data for any purpose that was not disclosed at the time of collection without your consent.

• Account management: Creating and maintaining your luck93 account, processing login requests and managing your profile settings.
• Payment processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfers and cards, and processing withdrawal requests to the same methods.
• Identity verification: Verifying your age and identity to comply with responsible gaming obligations and prevent underage access.
• Fraud prevention: Detecting, investigating and preventing fraudulent transactions, bonus abuse, account takeover and other prohibited activities.
• Customer support: Responding to your queries, disputes and complaints via email or your account manager if you are a Gold-tier VIP or above.
• Platform improvement: Analysing aggregated usage data to improve game selection, payment performance and the overall user experience.
• Responsible gaming: Monitoring gaming activity patterns to support responsible gaming obligations, including identifying accounts that may benefit from intervention tools.
• Marketing communications: Sending promotional offers, VIP benefit updates and platform news to players who have opted in. See Section 10 for opt-out information.

luck93 processes your personal data based on one or more of the following legal grounds:

• Contract performance: Processing is necessary to deliver the services you signed up for — your account, game access, deposits, withdrawals and VIP participation.
• Legal obligation: Some processing is required to meet obligations such as age verification, fraud prevention and financial record-keeping.
• Legitimate interests: Processing for fraud detection, platform security and service improvement, where these interests are balanced against your rights.
• Consent: For optional processing such as marketing communications, your consent is obtained at registration and can be withdrawn at any time.

Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.

luck93 does not sell, rent or trade your personal data to third parties. We share data only with partners who need it to help us operate the platform, and only under contractual obligations that require them to protect your data.

Categories of third parties who may receive your data:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners process payment data to execute your PKR deposits and withdrawals. They receive only the data required to complete the transaction.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming and PG Soft receive anonymised session data necessary to run games and resolve disputes. Full identity data is not shared with game providers.
• Identity verification partners: Third-party KYC services may process identity documents on our behalf for age and identity verification. They operate under strict data processing agreements.
• Technology infrastructure: Hosting, security and analytics providers who process data as part of platform operations under data processor agreements.
• Legal authorities: Where required by law or a valid legal order, luck93 may disclose information to relevant authorities. We will notify you of such disclosure where legally permitted to do so.

All third parties who receive personal data from luck93 are contractually required to process it only for the specified purpose and to maintain appropriate security measures.

luck93 retains your personal data for as long as your account is active and for a period after closure as required by our obligations. The retention periods below apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, as required for anti-fraud and financial record-keeping purposes.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction.
• Communication records: Support correspondence and account communications are retained for a minimum of two years.
• Gaming activity: Game history and betting records are retained for a minimum of three years.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required for the purposes it was collected and the retention period has elapsed, it is securely deleted or anonymised so that it can no longer be associated with you.

luck93 uses cookies and similar technologies to operate the platform correctly and understand how it is used. Cookies are small text files placed on your device when you visit the site.

The types of cookies used on luck93 include:

• Strictly necessary cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings such as display preferences and last-used payment method. These improve your experience but are not essential.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players exit, and how features are used. This data is aggregated and anonymised. These cookies can be disabled through your browser settings.
• Security and fraud prevention cookies: Used to detect suspicious access patterns and protect your account from unauthorised access attempts.

luck93 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers
• Encryption of personal and financial data stored on our servers
• Restricted access controls — only authorised staff with a genuine operational need can access player data
• Regular security reviews of platform infrastructure
• We do not store full payment card numbers; card processing is handled by PCI-DSS compliant payment partners

While we take security seriously, no online system is entirely without risk. You should also take steps to protect your own account — use a strong, unique password for luck93, do not share your login credentials, and contact support immediately if you suspect your account has been compromised.

In the event of a data breach that affects your rights or freedoms, luck93 will notify affected players without undue delay and take appropriate steps to mitigate the impact.

As a luck93 player, you have rights over your personal data. These rights can be exercised by contacting our support team at the email address in Section 13. We will respond to valid requests within a reasonable timeframe, typically within 30 days.

luck93 sends promotional communications about bonuses, VIP programme updates, new game releases and sports betting offers. These communications are only sent to players who have opted in during registration or through their account settings.

You can opt out of marketing at any time by:

• Updating your communication preferences in your account settings
• Contacting the support team and requesting removal from the marketing list

Opting out of marketing communications does not affect your ability to use luck93, receive transactional messages about your account (such as withdrawal confirmations and security alerts), or access any earned VIP benefits.

VIP account managers communicate personalised offers as part of the VIP service. Gold tier and above players who wish to limit these communications can inform their account manager or update preferences through the support team.

luck93 is strictly for adults aged 18 and above. The platform does not knowingly collect or process personal data from anyone under the age of 18. All accounts are subject to age verification.

If luck93 becomes aware that personal data has been collected from a minor, the account will be closed immediately, all funds will be handled in accordance with our Terms and Conditions, and the data will be deleted to the extent not required by applicable law.

If you believe a minor may have created an account on luck93, please contact the support team immediately using the details in Section 13.

luck93 may update this Privacy Policy from time to time to reflect changes in platform operations, technology or applicable standards. When material changes are made, we will notify active account holders through their registered contact details or a prominent notice on the platform.

The "Last Updated" date at the top of this policy indicates the date of the most recent revision. The current version of this policy is always accessible at luck93.win/privacy-policy.

Your continued use of luck93 after a policy update constitutes acceptance of the revised version. If you do not agree with the changes, you should close your account and withdraw your available balance.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal information is being handled, please contact the luck93 support team:

Email: [email protected]

VIP Gold, Platinum and Diamond members can also raise privacy concerns directly with their account manager.

We aim to acknowledge data rights requests within 5 business days and resolve them within 30 days. Complex requests may take longer, in which case we will keep you informed of the expected timeline.

For information about how luck93 handles your account and gaming activity more broadly, please visit our About Us page or review the Terms and Conditions.